We worked with EdgeIT for years and our technology was simply never something we had to think about. Response times were fast, problems were solved completely the first time, and Ryan and his team stayed ahead of issues before they ever reached us. It was the kind of IT support you do not appreciate until it is gone.
When APS was acquired, we were transitioned to the acquiring company’s IT provider as part of the deal. We had no say in it. The change was immediate and the drop in quality was hard to miss. What had been a non-issue for years suddenly became a weekly conversation. Poor response times, recurring problems that never got fully resolved, and real disruption to day-to-day business operations. Our team started keeping a running joke about whatever the new provider had broken or left unfinished that week. It was funny until it was not.
The deeper issue was the approach. EdgeIT had always been proactive. They understood our environment, anticipated needs, and fixed things right the first time. The new provider was the opposite. Entirely reactive, slow to respond, and rarely following through to a real resolution. We found ourselves managing our IT provider instead of running our business.
What made it worse was how long it dragged on. We were not just calling EdgeIT occasionally for a second opinion. We were leaning on them consistently for the better part of a year after the transition, working through problems the new provider either could not solve or never properly addressed. That says everything.
If your business depends on reliable technology and a team that treats your problems like their own, EdgeIT is the only call you need to make.”